Career Opportunity
Support Centre Opportunities
Senior Manager, Operations Excellence
Who you are
You are a service-oriented, passionate, and high performing people manager who loves to improve processes, own projects from end to end and thinks about the employee and practice experience in everything you create. You are excited to work for a fast-growing company that enables the best to be even better. You love working in a collaborative, high-performing team environment to ensure changes land with impact, but also enjoy your autonomy to accomplish tasks and provide top notch service and strategy to stakeholders. You enjoy being hands-on in your role and thrive off identifying innovative and best practice solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada’s Best Managed companies.
This position is based out of Dentalcorp’s Toronto Support Centre Mondays to Thursdays and Fridays are work from home. Reporting directly to the Senior Director, Operations Excellence, you will be responsible overseeing the Field Operations Support Team, for developing and executing daily, weekly, and monthly tasks, carrying out support for the SVP and VP of Operations, and creating content for Senior Leadership Team presentations.
In this role, you will
Build effective partnerships within the Field Operations Team, and with cross-functional departments (as required) to implement and propel strategic initiatives
Provide leadership, guidance, and training to the Operations Support Team and Training and Onboarding Managers
Set protocols for communications from the Field Operations Team and develop systems using technology to reposit and retain information for the team in an organized fashion
Support the implementation of new technology within the operations team and to the Practice network
Work with the Operations Support Team and Corporate Communications to create communications for the Practice network as required
Create and track monthly and/or quarterly reviews on the Field Operations business (both support and field)
Facilitate the Collection and analysis of data for the Operations Team
Continuously identify and implement innovative solutions to deliver outstanding results
Assist in the development of new processes, systems and models to support the Field Operations Team
Manage department projects and collaborate with cross-functional teams to ensure that all projects are delivered on-time, within scope and within budget
Provide thought leadership by providing innovative ideas and insights that shape conversations and influence positive change in the organization
Deliver a superior level of service, support and insight
What we’re looking for
Five to seven years experience as a people manager
Dental sector managerial experience preferred (i.e. Practice Manager or other Leadership role in the Practice)
Experience leading and implementing Process Improvement initiatives
Experience implementing initiatives requiring a high degree of Change Management
Ability to communicate in French is an asset
Excellent verbal and written communication skills, ability to summarize and present on complex topics and data
Strong Microsoft Office experience, particularly Excel, PowerPoint, and Outlook
Previous experience working within a fast-paced, high-growth environment preferred
Knowledge of Smartsheets is preferred
Ability to live the dentalcorp values with every decision and interaction
Demonstrated ability to effectively manage multiple projects and priorities simultaneously
Competent collaborator and skilled cross-functional communicator
About Dentalcorp
Dentalcorp is focused on acquiring and partnering with leading, growth-oriented general and specialist dental clinics across Canada. Our unique value proposition allows our dentist Partners to retain their clinical and operating autonomy while we inspire them to achieve ambitious personal and professional growth. Our unprecedented strategic insights and expertise place our Partners at the forefront of delivering optimal patient care.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.
We want you to thrive
At Dentalcorp, we want you to be successful from day one. We are focused on attracting, retaining and developing the very best talent from across many industries to ensure our people bring diverse experience, skills and thinking to continue to drive business performance.
About the Support Centre Team
We are bold, passionate, authentic and bring heart to our work. We work as one team and support each other to be successful. We lean in to make great things happen, celebrate our success and reward people for their contributions.Benefits
- Join a collaborative team and values-based culture
- Competitive compensation and benefits in an essential, high growth business
- Professional development and career growth opportunities
- Be part of a community that is passionate about giving back and encourages team members to participate in initiatives such as food drives, volunteering, and supporting our practices in our Give Back, Smile Back program
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