Support Centre Opportunities

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience with recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a remote opportunity based out of Atlantic Canada, reporting into our Support Centre in Toronto. Working with the Recruitment team, you will collaborate with your portfolio of dental practices to manage their talent and staffing needs. Recruitment is key to Dentalcorp’s success, and the Recruitment team is an invaluable resource to our Partners.

In this role, you will

• Source, interview, and hire dental professionals across your regional portfolio of clinics.
• Utilize various sourcing techniques including Boolean searches, networking events, social media, and direct sourcing to attract top talent.
• Collaborate with the Marketing team to develop and execute tailored recruitment campaigns.
• Pre-qualify, interview, assess, and evaluate candidates, guiding hiring decisions and extending job offers.
• Manage job offer letters, background checks, and reference checks.
• Maintain recruitment metrics and analytics to drive continuous improvement.
• Build partnerships with dental associations, universities/colleges, and industry groups in collaboration with our Campus Manager.
• Act as a brand ambassador for Dentalcorp, promoting our employer brand and attracting top talent.
• Provide insights on new recruitment trends and offer fresh perspectives to the business.
• Attend campus events across Atlantic Canada.

What we're looking for

• 3+ years of recruitment experience, preferably with exposure to both corporate and agency environments.
• Experience in high-volume recruitment and a passion for delivering top talent in a fast-paced setting.
• Exceptional communication skills with the ability to effectively convey opportunities and engage candidates.
• Resourcefulness and a knack for challenging the status quo, offering creative solutions to complex talent needs.
• Adaptability and resilience in navigating evolving requirements and priorities.
• Strong organizational skills and a passion for leveraging data to inform decisions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Votre profil

Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous avez de l’expérience en coordination, mais recherchez l'opportunité de poursuivre votre apprentissage et de conduire le changement au sein d'un secteur passionnant.  Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.

Vous travaillerez à distance dans la région de Montréal initialement, puis éventuellement en personne dans notre bureau de Montréal.  Vous travaillerez principalement avec l'équipe des opérations du Québec. En collaboration avec le spécialiste des opérations et le PMO, vous serez responsable de la coordination et du soutien aux réunions clés de l'équipe des opérations telles que les appels mensuels des responsables de pratique, les examens commerciaux hebdomadaires, mensuels et trimestriels et les réunions régionales. En tant que coordonnateur(trice), vous allez être responsable pour l'organisation et la tenue de divers dossiers d'information pour l'équipe, notamment les plans d'action de nos cliniques dentaires et d'autres activités qui maintiennent l'équipe organisée et efficace. Le coordonnateur(trice) fournira également un soutien à l'ensemble de l'équipe des opérations, l'objectif principal étant le soutien à notre équipe et à nos cliniques dentaires dans la province de Québec.  Relevant du directeur principal de l'optimisation des processus, de la stratégie et du PMO, le poste contribue à la coordination de divers programmes liés aux opérations.

Responsabilités 

• Soutenir de manière proactive l'équipe des opérations avec des outils efficaces, la gestion des données, des listes de cliniques dentaires, la tenue de dossiers, le suivi et la création de rapports sur les mesures mensuelles pour évaluer l'efficacité continue de diverses initiatives.
• Diriger divers projets opérationnels en collaboration avec des équipes interfonctionnelles.
• Améliorer les processus si nécessaire grâce à l'analyse et à la pensée créative
• Aider à la mise en œuvre et à la gestion des outils et du matériel de soutien aux opérations.
• Compiler, rédiger, éditer, traduire et relire le contenu technique et les communications d'une équipe de divers experts en la matière et les transformer en informations claires et percutantes pour soutenir les objectifs commerciaux.
• Prendre des initiatives en organisant efficacement diverses réunions d'exploitation, y compris la création/consolidation de présentations, la sélection du lieu, la logistique, les communications, etc.
• Organiser de grands événements régionaux (50+) en collaboration avec l'équipe de direction des opérations. Soutenir à la fois l'équipe du Québec et celle des opérations au sens large, avec des réunions, des webinaires, etc., y compris des invitations, la préparation de documents justificatifs, la publication de récapitulatifs, de plats à emporter, etc.
• Soutien administratif à l'équipe du Québec selon les besoins
• Créer et examiner des rapports pour surveiller et améliorer l'efficacité de l'équipe et rationaliser les opérations quotidiennes
• Administration financière (rapprochements, projets, événements et dépenses)

Qualifications

• Doit être parfaitement bilingue en français et en anglais car il y aura des interactions à l’échelle nationale à travers le Canada.
• Une expérience antérieure de travail dans un cabinet dentaire est un atout
• Études postsecondaires (diplôme collégial ou universitaire de préférence)
• 1 à 3 ans d'expérience de coordination de projets, d'administration d'équipe et de planification d'événements
• Capacité à gérer des tâches/projets simultanément et à faire face à des priorités changeantes
• Solides compétences en communication, tant verbale qu'écrite, avec une expérience en traduction comme un atout.
• Très soucieux du détail et organisé, qui aime construire une structure et des processus.
• Démontre de solides compétences en résolution de problèmes et un bon jugement
• Solides compétences organisationnelles et capacité à faire preuve de flexibilité et à s'adapter à l'évolution des priorités.
• Capable d'établir et d'entretenir de solides relations de travail avec les parties prenantes internes et externes
• Connaissance pratique avancée des applications MS Office, à savoir Outlook, Teams, Word, Excel et PowerPoint.
• Connaissance du logiciel Smartsheet est un atout

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have some experience with coordination but are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.  

You will initially work from your home office in the greater Montreal region and then in person out of our Montreal office. You will be working primarily with the Québec Operations Team. In collaboration with the Operations Specialist, and PMO you will be responsible for coordinating and supporting key Operations team meetings such as the monthly Practice Managers Calls, Weekly, Monthly, and Quarterly Business Reviews, and Regional Meetings. As the Coordinator, you will also organize and maintain various information files for the team including, Practice action Plans, and other activities that keep the team organized and efficient. The coordinator will also provide support to the entire Operations Team with the primary focus being support for our Québec team and practices.  Reporting to the Sr. Director of Process Optimization, Strategy & PMO the position contributes to the coordination of various operations related programs. 

Responsibilities

• Proactively support the Operations team with effective tools, management of data, practice lists, record keeping, tracking, and reporting on monthly metrics to assess the ongoing effectiveness of various initiatives 
• Lead various Operations projects in collaboration with cross-functional teams 
• Improve processes when needed through analysis and creative thinking 
• Assist with the implementation and management of Operations support tools and materials. 
• Compile, write, edit, translate and proofread technical content and communications from a team of various subject matter experts and transform it into clear and impactful insights to support business objectives. 
• Take initiative by effectively organizing various Operations Meetings including presentation creation/consolidation, venue selection, logistics, communications, etc.  
• Organize large, regional events (50+) in collaboration with the Operations leadership team. Support both the Quebec and broader Operations team, with meetings, webinars, etc. including invites, preparation of supporting documents, publishing of recaps, takeaways, etc. 
• Administrative support for the Quebec Team as needed  
• Create and review reports to monitor and boost team efficiency and streamline daily operations 
• Financial administration (reconciliations, projects, events & expenses) 

What we’re looking for 

• Must be fluently Bilingual in both French and English as there will be National Interactions with different stakeholders across Canada.
• Previous experience working in a dental practice is an asset 
• Post-secondary education (College diploma or University degree preferred) 
• 1 to 3 years of experience in project coordination, team administration, and event planning 
• Ability to manage tasks/projects simultaneously and deal with changing priorities 
• Solid communication skills, both verbal and written with experience translating as an asset 
• Highly detail oriented and organized who enjoys building structure and process
• Demonstrates strong problem-solving skills and good judgment 
• Strong organizational skills and the ability to be flexible and adjust to changing priorities 
• Able to build and maintain strong working relationships with internal and external stakeholders 
• Advanced working knowledge of MS Office applications i.e. Outlook, Teams, Word, Excel and PowerPoint 
• Knowledge of Smartsheet software is an asset 

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in construction or project management, ideally within the dental industry, and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our dental practices and their teams.

This opportunity can be based anywhere is Canada. The Bilingual Project Manager will play an integral role in the execution of leasehold capital projects across Canada and will report to the Director, Construction & Maintenance Services. This role has the ability to evolve as the organization continues to grow and enhance capabilities and processes. 

In this role, you will 

• Execute on leasehold capital projects, including renovations, expansions, relocations, de novos and consolidation of existing dental practices
• Lead cross-functional teams in the execution of assigned projects, including the pertinent Support Centre departments, practice teams, designers, engineers, contractors and dental suppliers
• Track progress and provide regular updates to all stakeholders, inclusive of key dates, milestones, budget status and timelines
• Maintain working folders for assigned projects, including, but not limited to, the aggregation of drawings, quotes, approvals, permit documents and equipment selections
• Provide ad-hoc support to our practices as it relates to day-to-day maintenance needs

 
What we’re looking for

• 5+ years of Project Management experience
• Must be fluently bilingual in French and English as the role will have a National scope
• Experience in dental leading renovation projects would be considered a strong asset
• Experience in dental or with a large, multi-unit tenant considered an asset
• PMP designation considered an asset
• Strong ability to lead and organize a project team and ensure dates and budgets are adhered to
• Experience reading and interpreting design, engineering and construction drawings
• Knowledge of dental equipment and dental practice operations is preferred
• Ability to travel across Canada is required (travel can be up to 25% based on project locations)
• Excellent verbal and written communication, and interpersonal skills

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous avez de l'expérience en construction ou en gestion de projet, idéalement au sein de l'industrie dentaire, et recherchez l'opportunité de mettre votre expertise au service du changement au sein d'un secteur passionnant. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos cliniques dentaires et à leurs équipes.

Cette opportunité peut être basée n'importe où au Canada. Le ou la gestionnaire de projet bilingue jouera un rôle essentiel dans l'exécution de projets d'immobilisation à travers le Canada et relèvera du directeur, Services de construction et d'entretien. Ce rôle a la capacité d'évoluer à mesure que l'organisation continue de croître et d'améliorer ses capacités et ses processus.

Dans ce rôle, vous allez

• Exécuter des projets d'immobilisations, y compris les rénovations, les agrandissements, les déménagements, les de novos et la consolidation des cabinets dentaires existants.
• Diriger des équipes interfonctionnelles dans l'exécution des projets assignés, y compris les départements pertinents du centre de support, les équipes de cabinet, les concepteurs, les ingénieurs, les entrepreneurs et les fournisseurs dentaires.
• Suivre les progrès et fournir des mises à jour régulières à toutes les parties prenantes, y compris les dates clés, les jalons, l'état du budget et les échéanciers.
• Tenir à jour les dossiers de travail pour les projets assignés, y compris, mais sans s'y limiter, l'agrégation des dessins, des devis, des approbations, des documents de permis et des sélections d'équipement.
• Fournir un soutien ad hoc à nos pratiques en ce qui concerne les besoins de maintenance quotidiens

Ce que nous recherchons

• 5+ années d'expérience en gestion de projet
• Doit être parfaitement bilingue en français et en anglais car le rôle aura une portée nationale
• Une expérience dans des projets de rénovation dentaire de premier plan serait considérée comme un atout majeur.
• Expérience en soins dentaires ou auprès d'un grand locataire multi-logements considéré comme un atout
• Titre PMP considéré comme un atout
• Forte capacité à diriger et à organiser une équipe de projet et à garantir le respect des dates et des budgets
• Expérience en lecture et en interprétation de dessins de conception, d'ingénierie et de construction
• La connaissance de l'équipement dentaire et des opérations du cabinet dentaire est préférable.
• La capacité de voyager à travers le Canada est requise (les déplacements peuvent aller jusqu'à 25 % en fonction des emplacements du projet)
• Excellentes communications verbales et écrites et compétences interpersonnelles

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Target Start Date: Beginning of February 2025

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in a leasing environment and you are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

This is a full time permanent opportunity based out of our Toronto Support Centre Mondays through Thursdays and Fridays are work from home. Reporting into the Manager, Real Estate you will be responsible for overseeing various leasing coordination activities and will work closely with all team members of the Real Estate department as well as other cross-functional teams.

In this role, you will be responsible for

• Managing the lease renewal tracker to ensure key dates and deliverables are met, including extraction of key information from lease database (Visual Lease)
• Coordination with the leasing and legal teams on the drafting and execution of LOI’s, leases, lease amendments and other lease-related documentation
• Collection of post-acquisition documentation
• Coordination of monthly lease renewal meetings and delivery of subsequent renewal notice letters
• Managing landlord insurance certificate requests
• Managing weekly Real Estate Team meetings
• Supporting with ad hoc property and landlord disputes
• Supporting the lease administration team with lease database updates, rental payment inquiries and disputes
• Supporting the leasing team with ad-hoc projects, as required

What we’re looking for

• At least 2 years in a corporate real estate role, preferably with a large, national tenant and/or landlord
• Post-secondary Education in Real Estate, Business, Commerce or other relevant degree
• Experience reviewing and interpreting complex lease documents
• Excellent time-management and administration skills with a high-level of attention to detail
• Ability to think outside the box and effect change in a rapidly growing organization
• Professional demeanour and outstanding verbal and written communication skills
• Self-motivated, able to prioritize and balance multiple demands and priorities independently
• Bilingualism in French and English would be considered an asset

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative, service-oriented leader who is excited to play a pivotal role in a fast-growing organization that supports excellence in healthcare. Passionate about working in a values-driven company that fosters an outstanding culture, you are committed to living those values daily while role modeling exceptional, values-based leadership.

The Senior Marketing Manager, Patient Attrition & Value Add Services is a pivotal role in moving Dentalcorp’s strategy forward, and an opportunity to effect massive capability and financial impact.  This digitally oriented, customer/data-centric marketer will support the corporate mission by building and executing best-in-class integrated marketing campaigns and engagement curriculum. This role will collaborate with a team of highly effective marketing leaders to entrench new and existing patients into a consistent patient journey flow that optimizes cross-sell value add services (i.e. Invisalign, teeth whitening, etc), while also minimizing patient network attrition (retention within the network of practices). 

As the patient marketing subject matter expert, the Sr. Marketing Manager will be responsible for setting the vision, planning the strategy, stewarding the investment and implementation of an effective turn-key/trigger-based communication strategy that will drive scalable impact across the network of practices, while also identifying opportunities to reduce network patient churn.

Operating from our Head Office location in Toronto, Ontario, this individual contributor role will work cross-functionally within the marketing organization, across the broader dentalcorp organization and externally with our respective marketing agencies and partners.

In this role, you will

• Unify product (aligners, teeth whitening, implants etc.) placement and promotion across the patient journey, in collaboration with the network and performance marketing teams. This extends across patient re-care, email, paid and online channels, etc. while introducing a trigger-based/proven comms curriculum that maximizes patient LTV
• Optimize value add service offerings (i.e. Invisalign, teeth whitening, etc.)
• Work with third-party partners to optimize and integrate value across partner platforms
• Drive patient network re-attachment through product marketing, contributing to a reduction in patient network churn
• Leverage practice & patient insights to develop Network Marketing strategies & tactical plans
• Manage new and existing partnership relationships to ensure maximum value extraction
• Work closely with the Patient Acquisition, Practice Marketing and Data Analytics teams to prioritize initiatives, maximize return through site optimization, brand engagement and improving patient experience
• Collaborate with creative resources including designers, writers, and other agency personnel
• Contribute to a high-performance team culture
• Deliver on core marketing goals and KPIs within the allocated annual marketing budget, specific to maximizing patient LTV through product promotion and value-added services via partnerships
• Proactively contribute to a collaborative and supportive partnership within the Marketing team and with cross-functional teams including Operations, Finance, Corporate Development, Compliance, Legal, Procurement, etc.
• Other duties as required in support of deepening the patient experience through efforts to reduce attrition and drive value

We are looking for

• 5+ years of hands-on experience planning and executing customer engagement and monetization strategies through the adoption/implementation of marketing technology and data capabilities
• Post-secondary education in Business/Marketing or a related field or equivalent experience
• Retail, Telco, Financial, SaaS and/or health & wellness orientation (or similar digital direct to consumer experience)
• Experience in brand strategy, brand building and communication strategy
• Experience in digital and customer analytics an asset
• Experience working with external partners to promote and leverage platforms to drive awareness of value added services
• Strong project management skills and ability to complete projects on time
• Demonstrated strong business judgment and decision-making skills with the ability to identify, prioritize and articulate highest impact initiatives (strong understanding of customer LTV)
• Must be able to work independently and with a larger team, be a self-starter and a creative problem solver
• Strong communication and presentation skills - must be able to articulate a clear vision, both verbally and in presentation format with senior management. Also, must be able to communicate complex information in writing through detailed project plans and business cases. Proven experience in persuading others through the use of strong logic and compelling data.
• Bilingualism in French and English is considered an asset

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Votre profil

Vous êtes une personne innovatrice, axée sur le service et ravie de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous avez de l’expérience en coordination, mais recherchez l'opportunité de poursuivre votre apprentissage et de conduire le changement au sein d'un secteur passionnant.  Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes. En tant qu'individu motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.

Vous travaillerez à distance dans la région de Montréal initialement, puis éventuellement en personne dans notre bureau de Montréal.  Vous travaillerez principalement avec l'équipe des opérations du Québec. En collaboration avec le spécialiste des opérations et le PMO, vous serez responsable de la coordination et du soutien aux réunions clés de l'équipe des opérations telles que les appels mensuels des responsables de pratique, les examens commerciaux hebdomadaires, mensuels et trimestriels et les réunions régionales. En tant que coordonnateur(trice), vous allez être responsable pour l'organisation et la tenue de divers dossiers d'information pour l'équipe, notamment les plans d'action de nos cliniques dentaires et d'autres activités qui maintiennent l'équipe organisée et efficace. Le coordonnateur(trice) fournira également un soutien à l'ensemble de l'équipe des opérations, l'objectif principal étant le soutien à notre équipe et à nos cliniques dentaires dans la province de Québec.  Relevant du directeur principal de l'optimisation des processus, de la stratégie et du PMO, le poste contribue à la coordination de divers programmes liés aux opérations.

Responsabilités 

• Soutenir de manière proactive l'équipe des opérations avec des outils efficaces, la gestion des données, des listes de cliniques dentaires, la tenue de dossiers, le suivi et la création de rapports sur les mesures mensuelles pour évaluer l'efficacité continue de diverses initiatives.
• Diriger divers projets opérationnels en collaboration avec des équipes interfonctionnelles.
• Améliorer les processus si nécessaire grâce à l'analyse et à la pensée créative
• Aider à la mise en œuvre et à la gestion des outils et du matériel de soutien aux opérations.
• Compiler, rédiger, éditer, traduire et relire le contenu technique et les communications d'une équipe de divers experts en la matière et les transformer en informations claires et percutantes pour soutenir les objectifs commerciaux.
• Prendre des initiatives en organisant efficacement diverses réunions d'exploitation, y compris la création/consolidation de présentations, la sélection du lieu, la logistique, les communications, etc.
• Organiser de grands événements régionaux (50+) en collaboration avec l'équipe de direction des opérations. Soutenir à la fois l'équipe du Québec et celle des opérations au sens large, avec des réunions, des webinaires, etc., y compris des invitations, la préparation de documents justificatifs, la publication de récapitulatifs, de plats à emporter, etc.
• Soutien administratif à l'équipe du Québec selon les besoins
• Créer et examiner des rapports pour surveiller et améliorer l'efficacité de l'équipe et rationaliser les opérations quotidiennes
• Administration financière (rapprochements, projets, événements et dépenses)

Qualifications

• Doit être parfaitement bilingue en français et en anglais car il y aura des interactions à l’échelle nationale à travers le Canada.
• Une expérience antérieure de travail dans un cabinet dentaire est un atout
• Études postsecondaires (diplôme collégial ou universitaire de préférence)
• 1 à 3 ans d'expérience de coordination de projets, d'administration d'équipe et de planification d'événements
• Capacité à gérer des tâches/projets simultanément et à faire face à des priorités changeantes
• Solides compétences en communication, tant verbale qu'écrite, avec une expérience en traduction comme un atout.
• Très soucieux du détail et organisé, qui aime construire une structure et des processus.
• Démontre de solides compétences en résolution de problèmes et un bon jugement
• Solides compétences organisationnelles et capacité à faire preuve de flexibilité et à s'adapter à l'évolution des priorités.
• Capable d'établir et d'entretenir de solides relations de travail avec les parties prenantes internes et externes
• Connaissance pratique avancée des applications MS Office, à savoir Outlook, Teams, Word, Excel et PowerPoint.
• Connaissance du logiciel Smartsheet est un atout

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have some experience with coordination but are looking for the opportunity to continue your learning and drive change within an exciting industry. You love working in a collaborative team environment but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You are driven by excellence in everything that you do and are eager to contribute to the success of one of Canada’s Best Managed companies.  

You will initially work from your home office in the greater Montreal region and then in person out of our Montreal office. You will be working primarily with the Québec Operations Team. In collaboration with the Operations Specialist, and PMO you will be responsible for coordinating and supporting key Operations team meetings such as the monthly Practice Managers Calls, Weekly, Monthly, and Quarterly Business Reviews, and Regional Meetings. As the Coordinator, you will also organize and maintain various information files for the team including, Practice action Plans, and other activities that keep the team organized and efficient. The coordinator will also provide support to the entire Operations Team with the primary focus being support for our Québec team and practices.  Reporting to the Sr. Director of Process Optimization, Strategy & PMO the position contributes to the coordination of various operations related programs. 

Responsibilities

• Proactively support the Operations team with effective tools, management of data, practice lists, record keeping, tracking, and reporting on monthly metrics to assess the ongoing effectiveness of various initiatives 
• Lead various Operations projects in collaboration with cross-functional teams 
• Improve processes when needed through analysis and creative thinking 
• Assist with the implementation and management of Operations support tools and materials. 
• Compile, write, edit, translate and proofread technical content and communications from a team of various subject matter experts and transform it into clear and impactful insights to support business objectives. 
• Take initiative by effectively organizing various Operations Meetings including presentation creation/consolidation, venue selection, logistics, communications, etc.  
• Organize large, regional events (50+) in collaboration with the Operations leadership team. Support both the Quebec and broader Operations team, with meetings, webinars, etc. including invites, preparation of supporting documents, publishing of recaps, takeaways, etc. 
• Administrative support for the Quebec Team as needed  
• Create and review reports to monitor and boost team efficiency and streamline daily operations 
• Financial administration (reconciliations, projects, events & expenses) 

What we’re looking for 

• Must be fluently Bilingual in both French and English as there will be National Interactions with different stakeholders across Canada.
• Previous experience working in a dental practice is an asset 
• Post-secondary education (College diploma or University degree preferred) 
• 1 to 3 years of experience in project coordination, team administration, and event planning 
• Ability to manage tasks/projects simultaneously and deal with changing priorities 
• Solid communication skills, both verbal and written with experience translating as an asset 
• Highly detail oriented and organized who enjoys building structure and process
• Demonstrates strong problem-solving skills and good judgment 
• Strong organizational skills and the ability to be flexible and adjust to changing priorities 
• Able to build and maintain strong working relationships with internal and external stakeholders 
• Advanced working knowledge of MS Office applications i.e. Outlook, Teams, Word, Excel and PowerPoint 
• Knowledge of Smartsheet software is an asset 

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience with recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

This is a remote opportunity based out of Atlantic Canada, reporting into our Support Centre in Toronto. Working with the Recruitment team, you will collaborate with your portfolio of dental practices to manage their talent and staffing needs. Recruitment is key to Dentalcorp’s success, and the Recruitment team is an invaluable resource to our Partners.

In this role, you will

• Source, interview, and hire dental professionals across your regional portfolio of clinics.
• Utilize various sourcing techniques including Boolean searches, networking events, social media, and direct sourcing to attract top talent.
• Collaborate with the Marketing team to develop and execute tailored recruitment campaigns.
• Pre-qualify, interview, assess, and evaluate candidates, guiding hiring decisions and extending job offers.
• Manage job offer letters, background checks, and reference checks.
• Maintain recruitment metrics and analytics to drive continuous improvement.
• Build partnerships with dental associations, universities/colleges, and industry groups in collaboration with our Campus Manager.
• Act as a brand ambassador for Dentalcorp, promoting our employer brand and attracting top talent.
• Provide insights on new recruitment trends and offer fresh perspectives to the business.
• Attend campus events across Atlantic Canada.

What we're looking for

• 3+ years of recruitment experience, preferably with exposure to both corporate and agency environments.
• Experience in high-volume recruitment and a passion for delivering top talent in a fast-paced setting.
• Exceptional communication skills with the ability to effectively convey opportunities and engage candidates.
• Resourcefulness and a knack for challenging the status quo, offering creative solutions to complex talent needs.
• Adaptability and resilience in navigating evolving requirements and priorities.
• Strong organizational skills and a passion for leveraging data to inform decisions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.