Support Centre Opportunities

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a highly experienced and strategic Finance Manager who is excited to join our fast-growing organization. This is a key role within our organization, responsible for overseeing the accuracy and integrity of our financial records by closing revenue monthly and completing monthly bank reconciliations.

You will work out of Dentalcorp’s Toronto Support Centre from Mondays through Thursdays with Fridays being work from home. Reporting to the Director, Revenue and Treasury, you will collaborate with doctors, practice managers, finance teams, and other stakeholders to ensure timely and accurate reporting of financial information.

Role overview

• Lead and manage a team responsible for revenue and bank reconciliations.
• Review daily, monthly and annual bank reconciliations to ensure accurate recording of transactions.
• Monitor and report on any outstanding or unresolved reconciling items.
• Prepare the monthly Revenue reports for practices as part of month-end close procedures.
• Review all Revenue transactions in Netsuite and ensure all necessary reclasses are completed.
• Prepare accurate and timely financial reports, including revenue analysis reports, variance analysis, and management reports.
• Assist in month-end and year-end closing activities, ensuring compliance with internal policies and procedures.
• Participate in financial audits and provide necessary documentation and support to internal and external auditors.
• Conduct ad-hoc financial analysis as required to support strategic decision-making.
• Set performance goals, provide guidance, and conduct regular performance evaluations.
• Foster a collaborative and productive work environment, promoting teamwork and professional development.
• Collaborate with cross-functional teams, including finance, HR, Talent, Legal and IT, to streamline processes, resolve issues, and improve overall financial performance.

What we’re looking for

• Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification preferred.
• Proven experience (5+ years) in senior finance roles.
• Strong knowledge of accounting principles and regulations.
• Proficiency in financial systems and tools, including ERP systems and advanced MS Excel skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional attention to detail and accuracy.
• Strong leadership and team management skills.
• Excellent communication and presentation skills, with the ability to convey complex financial information to non-financial stakeholders.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Vous êtes

Vous êtes une personne orientée vers le service et enthousiaste à l'idée de faire partie d'une organisation en croissance rapide qui permet aux meilleurs d'être encore meilleurs. Vous avez de l'expérience en finance et recherchez l'opportunité de mettre votre expertise au service du changement au sein d'un secteur passionnant. Vous aimez travailler dans un environnement d'équipe collaboratif, mais appréciez également votre autonomie pour accomplir des tâches et fournir un excellent service à nos partenaires et à leurs équipes.

Vous jouerez un rôle essentiel en garantissant l'exactitude et l'intégrité de nos dossiers financiers en clôturant les revenus mensuellement et en effectuant les rapprochements bancaires. Vous travaillerez en étroite collaboration avec divers départements et cliniques dentaires pour assurer une communication opportune et précise des informations financières.

Dans ce rôle, vous allez

• Effectuez des rapprochements bancaires quotidiens, mensuels et annuels pour garantir un enregistrement précis des transactions.
• Enquêter et résoudre les écarts entre les relevés bancaires et les comptes du grand livre.
• Surveiller et signaler tout élément de rapprochement en suspens ou non résolu. Préparer la clôture mensuelle des revenus des cabinets dans le cadre des procédures de clôture de fin de mois.
• Publiez toutes les transactions de revenus dans Netsuite.
• Analyser et examiner les transactions de revenus pour garantir leur exactitude et leur exhaustivité.
• Préparez des rapports financiers précis et opportuns, y compris des rapports d'analyse des revenus, des analyses des écarts et des rapports de gestion.
• Participer aux activités de clôture de fin de mois et de fin d’année, en assurant le respect des politiques et procédures internes.
• Participer aux audits financiers et fournir la documentation et le soutien nécessaires aux auditeurs internes et externes.
• Effectuer des analyses financières ad hoc, au besoin, pour soutenir la prise de décision stratégique.

Ce que nous recherchons

• Diplôme collégial ou baccalauréat en finance, comptabilité ou dans un domaine connexe.
• 1 à 2 ans d'expérience en finance, comptabilité ou domaine connexe
• Doit être parfaitement bilingue en anglais et français car il y aura des interactions à travers le Canada
• Expérience avérée en tant qu'analyste financier, de préférence axée sur l'analyse des revenus et les rapprochements bancaires.
• Solide compréhension des principes comptables, des normes de comptabilisation des revenus et de l'analyse financière.
• Maîtrise des techniques de modélisation et de prévision financières.
• Excellentes compétences analytiques avec une grande attention aux détails.
• Maîtrise avancée de Microsoft Excel et des applications logicielles financières.
• Capacité à travailler efficacement dans un environnement au rythme rapide et axé sur les délais.
• Solides compétences en communication pour collaborer avec diverses parties prenantes.
• Une connaissance des systèmes ERP et une expérience des outils de visualisation de données (par exemple, Tableau) sont souhaitables.

À propos de Dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who You Are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Finance and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

You will play a critical role in ensuring the accuracy and integrity of our financial records by closing revenue monthly and performing bank reconciliations. You will collaborate closely with various departments and dental practices to ensure timely and accurate reporting of financial information.

In this role, you will

• Perform daily, monthly, and annual bank reconciliations to ensure accurate recording of transactions.
• Investigate and resolve discrepancies between bank statements and general ledger accounts.
• Monitor and report on any outstanding or unresolved reconciling items.
• Prepare the monthly Revenue close for practices as part of month-end close procedures.
• Post all Revenue transactions in Netsuite.
• Analyze and review revenue transactions to ensure accuracy and completeness.
• Prepare accurate and timely financial reports, including revenue analysis reports, variance analysis, and management reports.
• Assist in month-end and year-end closing activities, ensuring compliance with internal policies and procedures.
• Participate in financial audits and provide necessary documentation and support to internal and external auditors.
• Conduct ad-hoc financial analysis as required to support strategic decision-making.

What We're Looking For

• College or Bachelor Degree in Finance, Accounting, or a related field.
• 1 to 2 years experience in Finance, Accounting or related field
• Must be fluently bilingual in French and English as there will be National inetractions
• Proven experience as a Financial Analyst, preferably with a focus on revenue analysis and bank reconciliations.
• Strong understanding of accounting principles, revenue recognition standards, and financial analysis.
• Proficient in financial modeling and forecasting techniques.
• Excellent analytical skills with a keen attention to detail.
• Advanced proficiency in Microsoft Excel and financial software applications.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong communication skills to collaborate with various stakeholders.
• Knowledge of ERP systems and experience with data visualization tools (e.g., Tableau) is desirable.

About Dentalcorp

dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

The Senior Specialist of Total Rewards is an integral part of our Total Rewards and People teams responsible for providing exceptional Total Rewards support to our corporate Support Centre and our network of dental practices across the country.

The Senior Specialist of Total Rewards reports into our Senior Manager of Total Rewards who leads Dentalcorp’s Total Rewards Centre of Excellence and will be responsible for the analytics and administration of our compensation, benefits, equity and perk programs. The ideal candidate will have Total Rewards experience in a fast-paced, multi-location environment; a sense of urgency; professionalism; and a true passion for excellence and attention to detail.

In this role, you will

• Maintain and/or design Total Rewards metrics, reporting and analysis

• Oversee Dentalcorp’s benefit administration for corporate head office

• Participate in and interpret both salary surveys to ensure compensation objectives are achieved or for compliance

• Provide creative and innovative analysis of compensation programs to provide recommendations for revisions, improvements, and/or introductions

• Respond to compensation and benefits inquires, coordinating internal and external stakeholders as needed

• Provide consultative support to HR Business Partners, leaders, and employees on compensation and benefits policies, practices, and employment agreements

• Collaborate cross-functionally with Finance, Payroll, and Legal on governance, cost modeling, and regulatory compliance for Total Rewards programs

• Assist in managing compensation processes and programs, including but not limited to annual salary review, variable compensation programs and equity programs

• Lead the testing of compensation and benefits software tools to support annual year-end initiatives such as our annual pay review process and benefits re-enrollment activities

• Develop recommendations for program enhancements based on market trends, employee feedback, and organizational strategy

• Support M&A integration and due diligence activities as they relate to compensation and benefits

• Perform other compensation and benefits projects and administrative duties as assigned

What we’re looking for

• 3-5 years of Human Resources experience with a focus in Compensation and Benefits

• Post-Secondary education specializing in Human Resources or other relevant Business-related field

• Practical experience administrating corporate benefits plans and perk programs

• Working knowledge of base and variable compensation programs and structures

• Strong Microsoft Office Suite capabilities with intermediate to advanced Excel skills

• Customer service-oriented communication

• Maintains high attention to detail in order to manage records and data, and meet deadlines

• Exceptional time management, organizational and multi-taking skills with excellent attention to detail

Who You Are

You are an experienced litigation professional ready to take on a challenging role in a fast-paced environment. You thrive on managing complex disputes, working with external counsel, and delivering strategic legal solutions under pressure. You’re looking for an opportunity to make a significant impact managing high impact litigation and disputes while collaborating with both internal teams and external legal counsel to protect the company’s interests.

This position is based out of Dentalcorp's Toronto Support Centre located at 181 Bay St. Mondays to Thursdays, and Fridays are work from home. Reporting to the Director, Legal, you will be a key player in managing the company’s disputes, strategic growth, and operational excellence initiatives. This is a demanding role requiring exceptional case management skills and the ability to handle multiple complex matter simultaneously.

In this role, you will
 

• Support the Director, Legal, and independently represent the company in disputes.

• Draft letters, minutes of settlement, pleadings, motion materials, facta, employment agreements, independent contractor agreements, services agreements, and policies. 

• Provide strategic litigation advice on ongoing and potential disputes, including case strategy development, risk assessment, and external counsel selection and management.

• Oversee external counsel relationships, including matter budgeting, billing review, case strategy alignment, and performance evaluation to ensure cost-effective and high-quality legal representation.

• Provide advice on applicable labour and employment laws as well as the labour and employment aspects of transactions and privacy matters.

What we're looking for

• A member in good standing with the Law Society of Ontario.

• 3+ years of litigation experience at a top-tier law firm and/or in a large in-house legal department.

• Excellent analytical and research skills with strong attention to detail.

• A creative problem solver.

• A proven ability to work autonomously with excellent judgment.

• Bilingualism in French and English will be considered an asset.

About Dentalcorp

Dentalcorp is Canada's largest and fastest-growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal to be Canada's most trusted healthcare network.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a proven self-motivated Senior Data Engineer at heart with leadership capabilities. You are looking for the opportunity to provide your ability to drive change within an exciting industry. You love working in a collaborative team environment but also enjoy your autonomy to conduct tasks and provide excellent service to our Support Centre team members. As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies.

In this role, you will be working 4 days in office Mondays to Thursdays out of Dentalcorp’s Toronto Support Centre and 1 day work from home on Fridays.  Reporting to the Senior Director of Data Engineering and Architecture, the Senior Data Engineer will apply their expertise and provide industry best practices to define optimized data engineering approaches. This is an exciting opportunity to apply your current skills, as well as learn innovative technologies.

In this role, you will

• Lead the design, development, and maintenance of scalable and robust reusable data pipelines.
• Architect and implement data migration, data warehousing solutions and ETL/ELT projects.
• Champion the transformation and consolidation of legacy ETL tools.
• Ensure data quality, integrity, and security across various data systems.
• Drive data-driven decision-making and innovation across high-impact projects.
• Collaborate with the QA team to develop test strategies and automated test scripts.
• Oversee all aspects of the data delivery life cycle from discovery, analysis, design, development, testing to release planning and implementation of data systems.
• Guide and collaborate data developers and engineers to adhere to CI/CD and DevOps best practices.
• Partner with the Data Quality Assurance Team to ensure the highest quality standards are applied to every process within data engineering.
• Translate requirements into detailed functional and technical designs.
• Provide consultation for evaluating data and software systems.
• Ability to manage multiple competing projects and prioritize them effectively.
• Lead and collaborate with vendors as needed.

What we’re looking for

• Bachelor's Degree in a field such as Engineering, Computer Science or equivalent
• Expert-level knowledge of SQL, Python, and Shell scripting.
• Expert-level knowledge of Snowflake and Microsoft SQL Server
• Experience with Node.js. and .Net
• Expert-level knowledge of ETL and API development.
• Extensive experience developing and automating CI/CD pipelines.
• Expert-level knowledge of DBT for designing, developing, and maintaining data pipelines.
• Expert-level knowledge in data modeling and data architecture.
• Experience with Agile Scrum, Kanban, Iterative Data Development and PACE methodologies

Nice To Have:

• Experience with AWS EC2, S3, ECS, Glue and Kinesis
• Experience with DevOps tools such as GIT, Docker, Jenkins, and Octopus.
• Knowledge of Terraform for designing and implementing infrastructure solutions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, knowledge and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who You Are

The successful candidate will work on-site 4 days a week from our Toronto office at 181 Bay Street and 1 day a week in their home office . You are an experienced process innovation professional who thrives at the intersection of strategy, analytics, and execution. With a strong background in Lean Six Sigma and business transformation, you bring structure, data-driven insight, and creativity to complex operational challenges. You’re eager to contribute to a high-performing team by shaping, redesigning, and scaling processes that drive sustainable value across a dynamic and growing healthcare organization.

As Manager, Process Innovation, you will play a key role in advancing Dentalcorp’s strategic priorities by leading enterprise-level redesign initiatives, embedding best practices across our network of practices, and ensuring that measurable impact is sustained. You thrive in a collaborative environment while exercising the autonomy to frame opportunities, drive change, and deliver results.

In this role, you will 

Strategy Enablement

• Identify and prioritize high-impact opportunities that align with corporate and departmental strategies.

• Support OKR execution by ensuring initiatives deliver measurable outcomes.

• Validate Return on Investment through P&L reviews and maintain a structured pipeline of initiatives from ideation to sustainment.

• Develop and implement frameworks that strengthen execution discipline and ensure consistent value delivery across programs.

Process Innovation & Business Transformation

• Lead enterprise-level business transformation and process improvement initiatives across practices and departments.

• Leverage complex data analysis to uncover inefficiencies, eliminate pain points, and improve operational performance.

• Translate enterprise methodologies into field-ready, practical solutions tailored for sustainable adoption.

• Design and lead end-to-end process redesign programs, embedding best practices and ensuring long-term results.

Business Analysis, Analytics & Project Leadership

• Conduct advanced data analysis using Excel (pivot tables, Power Query, advanced formulas, scenario modeling) and apply insights to inform decision-making.

• Build business cases for transformation initiatives and pilot programs using financial modeling and ROI validation.

• Use analytics tools (e.g., Tableau, Power BI, SQL, Python) to create dashboards and reports that guide strategic decisions.

• Apply project management discipline when leading high-impact initiatives — ensuring structure, milestones, and measurable deliverables, but always within the broader mandate of process innovation and transformation.

• Facilitate cross-functional workshops and stakeholder discussions to drive alignment on solutions.

Change Management

• Lead structured change planning and risk mitigation strategies to support adoption of new processes and systems.

• Assess organizational readiness and manage resistance through effective stakeholder engagement.

• Build communication and training plans to ensure new processes and systems are embedded and sustained.

What We’re Looking For

• Bachelor’s degree in Engineering, Business, or a related discipline.

• 5–7 years of experience in process innovation, continuous improvement, or business transformation.

• Certified Lean Six Sigma Black Belt (or equivalent).

• Proven experience leading enterprise transformation initiatives and developing execution frameworks.

• Advanced Excel expertise (pivot tables, Power Query, advanced formulas, scenario modeling); experience with additional analytics tools (Tableau, Power BI, SQL, Python) is preferred.

• Strong facilitation, workshop leadership, and stakeholder engagement skills.

• Exceptional data-driven problem-solving ability with a track record of delivering measurable ROI.

• Growth mindset — open to feedback, continuous learning, and adapting to new challenges.

• Highly collaborative and accountable, with strong organizational and time management skills.

• Excellent written and verbal communication skills in English; bilingualism in French is an asset.

Who you are

You are an innovative, service-oriented individual who is excited to be a part of a fast-growing company that enables the best to be even better. You are a highly experienced multi-unit leader looking for the opportunity to provide your expertise to drive change within a healthcare company. As a Director of Operations, you enjoy leading teams within a collaborative environment and your goal is to ensure excellent service to our Patients, Partners and their clinic teams. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company.

This is a remote position however you will be responsible for extensive travel with frequent practice visits within the Greater Vancouver and Vancouver Island Area approximately 3 to 4 days a week. Reporting into the Vice President, Operations, the Director of Operations will be responsible for supporting the ambitions of our valued Partners throughout the province by delivering our expertise in key business areas resulting in optimal patient care and creation of value for our stakeholders. You are a leader who has proven experience effectively managing a team, supporting our Partners in delivering best in class patient care and are driven by excellence.

• You thrive in a high-growth environment
• You adapt quickly to change
• You’re a subject matter expert in your field and can influence others
• You’re customer service oriented

In this role, you will

• You will be the primary relationship manager and support contact to an assigned practice network and will oversee up to 15 practice locations and lead a team of Regional Managers
• Identify opportunities to optimize practices driving service excellence and growth, accountable for annual targets
• Develop and implement action plans for each dental practice
• Identify and implement operating efficiencies and opportunities that optimize patient care & experience, grow revenues and profitability, drive engagement for practice level staff and ensure practices are physically maintained to set standards
• Identify opportunities to foster relationships and synergies across assigned practice network
• Identify opportunities and step in as necessary to improve the partnership between Practice Community and Support Centre to ensure service excellence
• Facilitate and support opportunities to assist practices and drive goals through Support Centre SMEs (e.g. central operations team) through the execution and/or implementation of new programs
• Mentor, develop, and lead a team of Regional and Practice Managers

What we're looking for

• University or College Diploma in retail, business or office administration or related experience
• Growth-inspired, attention to detail focused leader with three to five years experience in multi-unit Dental Practice Management or Healthcare related Industry experience
• Strong business insight and extensive experience in managing P&L, forecasting and budgeting
• Proven ability to drive sustainable, measurable, and profitable growth through rigour around financial and operating KPIs and metrics
• Excellent leadership and collaboration skills; proven ability to establish and maintain effective and cooperative working relationships across diverse groups and levels
• Proven ability to execute large-scale projects involving numerous stakeholders
• Strong organizational and time management skills and ability to manage numerous projects simultaneously
• Must have drivers license and a vehicle with strong willingness to travel ( overnight stays will be required)

Salary Range: The base annual salary range is $140,000 to 150,000 (plus a bonus of up to 25% and competitive total rewards and benefits package). Salary is determined based on the candidate’s work experience and will be discussed during the interview process.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental Practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental Practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and Patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.