Support Centre Opportunities

Who you are 

You are an experienced leader who is excited to be a part of a fast-growing organization that enables the best to be even better. You are self-motivated and experienced in quality care in a healthcare environment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You thrive in a collaborative team setting while valuing the autonomy to achieve goals and deliver exceptional service to our Support Centre and network of dental practices. 

This position is based out of Dentalcorp's Toronto Support Centre located at 181 Bay St. Mondays to Thursdays and Fridays are work from home. Reporting to the Chief Risk and Compliance Officer, this role requires strong leadership, analytical skills, and a deep understanding of regulatory requirements in the dental field.  

In this role, you will 

• Provide leadership and guidance to reporting team members and key stakeholders in the application of patient safety, quality improvement and risk management principles and practices to support both strategic and operational business plans.  

• Support the launch and development of the company’s quality of care program. 

• Track and analyze risk management data and performance metrics, identify improvement opportunities and raise issues of serious concerns or risks to senior leadership.

• Prepare and present regular reports to leadership and stakeholders (including the Board of Directors) on quality metrics, organizational compliance, emerging trends/risks and improvement initiatives.   

• Work with the DC Institute team to develop and disseminate training and education at a network wide and individual level to increase quality of oral health care.  

• Reviews and investigates safety incidents, adverse events, and patient complaints ensuring due diligence in the investigation and follow up with stakeholders.

• Lead retrospective (e.g. Root Cause Analysis, Incident Debriefs) and/or prospective reviews (e.g. Failure Modes Effect Analysis) necessitated by safety events, critical incidents or process issues related to safety, risk and quality improvement.  

• Coordinate the Risk Committee, conduct risk assessments to identify emerging risks (e.g. operational, regulatory, reputational), maintain an enterprise-wide risk register, and regularly report on enterprise risk management to Senior Leadership and the Board of Directors.

• Function at all levels of the organization, across all departments and interact with senior leaders, VPs, clinical directors, departmental leaders and dentists.  

What we’re looking for 

• Proven leadership experience (5+ years) in progressively more responsible patient safety, quality of care improvement and/or risk management roles within the healthcare field.  

• Bachelor's degree in a health or dental-related discipline, health administration, or a related field.  A master's degree or higher is preferred. 

• Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety, and Risk Management principles. 

• Bilingualism in French, knowledge of sedation standards, radiation standards, or health & safety experience with Origami, and familiarity with electronic health records or dental practice management software will be considered an asset.  

• Excellent communication, leadership, and interpersonal skills. 

• Strong analytical skills with the ability to interpret complex data and trends.  

• An early adopter of technology who understands the benefits of using artificial intelligence.

About Dentalcorp 

Dentalcorp is Canada's largest and fastest-growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal to be Canada's most trusted healthcare network.  

 
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.