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Patient Care Coordinator - Endodontic Specialists

**SIGNING BONUS**

About Us:

Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our efforts in becoming leaders in Endodontics. We provide a wide variety of endodontic services. Everyday, our team delivers quality care while providing our patients with a warm and friendly environment. Our practice is conveniently located at 1235 Bay Street in Toronto’s vibrant & chic Yorkville neighbourhood. We are easily accessible by TTC at Bay St. & Bloor-Yonge stations.

Benefits of Joining Our Team:

  • Competitive compensation

  • Signing Bonus!

  • Uniforms Provided

  • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

  • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services

  • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

  • Attend social and CE events to network with dental professionals in your community

  • Work-life balance and flexibility

  • Access to modernized technology to provide optimal oral care to patients


Schedule: Full-time - Work between 2 practice locations

Monday-Friday (7:30-5:00)
Saturday (7:30-2:00) - one (1) to two (2) per month


Responsibilities:

  • Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave

  • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

  • Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments

  • Manage potential cancellations and overcome objections to motivate the patient to keep the appointment

  • Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner

  • Process referral letters and other patient correspondence upon receipt from the provider

  • Manage and file all patient records and charts

  • Demonstrate active listening and empathy to patients using effective communication skills

  • Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment

  • Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance

  • Build strong relationships with patients and our referring dentists to ensure trust and loyalty

  • Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
     

About You:

  • Previous clinical experience as a Treatment/Scheduling Coordinator is preferred

  • 1-2 years of Dental Administrative Experience

  • Keen working knowledge of Abeldent Practice Management Software is required

  • Knowledge and understanding of oral treatment plans and ability to educate patients

  • Strong customer service experience

  • Detail oriented


Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

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