Support Centre Opportunities

Qui vous êtes

Vous êtes une personne motivé et axé sur le service, enthousiaste à l'idée de travailler pour une entreprise en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous serez un expert en recrutement d'associés et vous cherchez à mettre votre expertise au service du changement dans un secteur stimulant. Vous aimez travailler en équipe et appréciez l'autonomie dont vous disposez pour accomplir vos tâches et offrir un excellent service à la clientèle. Motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.

Basé à domicile et relevant du Vice-président, Recrutement de dentistes, vous allez collaborer avec nos cliniques dentaires dans la province de Québec pour gérer leurs besoins en recrutement de dentistes associés. Le talent est la clé du succès de Dentalcorp, et l'équipe Talents est une ressource précieuse pour nos partenaires. Vous jouerez un rôle important et contribuerez aux décisions d'affaires cruciales.

Dans ce rôle, vous devrez

• Élaborer et mettre en œuvre une stratégie de recrutement complète pour attirer les meilleurs dentistes partout au Canada.
• Établir des relations solides avec les candidats grâce à une communication proactive et efficace.
• Mener des entrevues et évaluer les qualifications, l'expérience et l'adéquation des candidats à la culture d'entreprise.
• Gérer le processus d'embauche du début à la fin, y compris la rédaction des offres d'emploi, la présélection des CV, la planification des entrevues, la vérification des références et la négociation des offres d'emploi.
• Développer et maintenir un bassin de candidats qualifiés pour les besoins de recrutement futurs.
• Collaborer avec l'équipe des RH pour assurer un processus d'intégration fluide pour les nouveaux employés.
• Se tenir au courant des tendances du secteur, des meilleures pratiques, de la veille concurrentielle et des exigences réglementaires liées au recrutement en cabinet dentaire.
• Animer des événements et des séminaires pour élargir votre réseau de contacts et de candidats potentiels.
• Établir des partenariats avec des associations, des universités, des collèges et d'autres groupes du secteur.

Ce que nous recherchons

• Baccalauréat en RH, en administration des affaires ou dans un domaine connexe.
• Vous devez être parfaitement bilingue (français et anglais), car ce poste implique de travailler avec des équipes interfonctionnelles partout au Canada.
• Au moins 3 à 5 ans d'expérience en développement des affaires ou en recrutement.
• Une expérience en vente de produits dentaires est un atout.
• Expérience en organisation et en réalisation d'événements et de séminaires.
• Excellentes compétences interpersonnelles et de communication, et capacité à établir des relations avec les candidats et les collègues de tous les niveaux.
• Vous êtes motivé par les recherches stimulantes, le recrutement des meilleurs talents et la prestation d'un service hors pair.
• Vous êtes débrouillard et vous remettez en question le statu quo ; vous proposez des solutions novatrices aux besoins complexes en matière de talents.
• Vous êtes adaptable, résilient et capable de faire face à des exigences en constante évolution.
• Excellent sens de l'organisation et souci du détail, et capacité à gérer plusieurs priorités et échéances.
• Déplacements : 15 %

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented, motivated professional who is excited to work for a fast-growing company that enables the best to be even better. You will be a subject matter expert in Associate Recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to clients. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

Based out of your home office and reporting to the Vice President, Dentist Recruitment, you will partner with your portfolio of dental practices in the province of Québec to manage their Associate recruitment needs. Talent is key to Dentalcorp’s success, and the Talent team is an invaluable resource to our Partners. You will hold an important seat at the table, contributing to critical business decisions.

In this role, you will

• Develop and implement a comprehensive recruitment strategy to attract top dental associates across Canada
• Build strong relationships with candidates through proactive outreach and effective communication
• Conduct interviews and evaluate candidates' qualifications, experience, and fit with the company culture
• Manage the hiring process from start to finish, including drafting job postings, screening resumes, scheduling interviews, conducting reference checks, and negotiating job offers
• Develop and maintain a pipeline of qualified candidates for future recruitment needs
• Collaborate with the HR team to ensure a seamless onboarding process for new hires
• Stay up-to-date with industry trends, best practices, competitive intelligence and regulatory requirements related to dental practice recruitment
• Facilitate events and seminars to expand your network of contacts and potential candidates
• Build partnerships with associations, university/colleges and other industry groups

What we're looking for

• Bachelor's degree in HR, business administration, or a related field
• Must be fluently Bilingual in French and English as this role will work with cross-functional teams across Canada
• At least 3 to 5 years experience in either Business development or Recruitment experience
• Dental sales experience is a plus
• Experience in organizing and executing events and seminars
• Strong interpersonal and communication skills, with the ability to build relationships with candidates and colleagues at all levels
• You are motivated by challenging searches, delivering top talent to the business, and providing unparalleled service
• You are resourceful and challenge the status quo; you come up with novel solutions to complex Talent needs
• You are adaptable, resilient and can deal with ever-changing requirements
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Travel 15%

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne axée sur le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous êtes un(e) spécialiste du soutien informatique bilingue, motivé et expérimenté, au sein d'un service des opérations informatiques dynamique. Nous recherchons l'opportunité de mettre votre expertise à profit pour impulser le changement dans un secteur stimulant. Vous aimez travailler en équipe et collaborer, résoudre des problèmes liés aux applications logicielles et offrir un excellent service.

Il s’agit d’un poste situé au bureau de Dentalcorp à Montréal. Relevant du chef du service d'assistance informatique et du soutien technique, vous fournirez un soutien aux postes de travail du personnel de notre centre de soutien ainsi que des cliniques dentaires.

Dans ce rôle, vous devez

• Coordonner le soutien avec les fournisseurs informatiques locaux
• Mettre en œuvre et soutenir les problèmes liés aux télécommunications VoIP
• Être responsable de la préparation, de la création d'images et du déploiement du matériel
• Enregistrer, suivre et faire remonter les incidents à l'aide du logiciel de gestion des tickets
• Configurer les comptes utilisateurs et gérer les données système pour toutes les applications
• Assister, dépanner et identifier les tendances des incidents/problèmes
• Résoudre les tâches dans le cadre des accords de niveau de service
• Coordonner avec les équipes informatiques les problèmes nécessitant une remontée
• Support des appareils mobiles
• Aider à la réalisation de projets spéciaux, au besoin

Ce que nous recherchons

• Au moins 5 ans d'expérience en soutien technique
• Parfaitement bilingue (français et anglais), car le poste aura des interactions avec différents intervenants partout au Canada
• Expérience en TI au centre de service ou en soutien informatique
• Maîtrise de l'utilisation et de la gestion d'Office 365
• Dépannage matériel (ordinateurs de bureau/portables) : Windows et Mac
• Analyse rapide des erreurs et compétences en dépannage
• Expérience avérée dans l'application des normes, des politiques et des procédures
• Excellentes compétences en rédaction et en communication
• Axé sur le client

À propos de dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced Bilingual IT Support Specialist in a busy IT Operations department. We are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service.

This is a role located at Dentalcorp’s Montreal Office. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff as well as dental clinics. 

In this role, you will 

• Coordinate support with vendors and local IT providers 
• Implement and support VoIP Telco issues  
• Be responsible for staging and imaging hardware as well as deploying hardware 
• Record, track and escalate incidents with ITSM ticketing software 
• Setup user accounts and maintain system data across all applications  
• Support, troubleshoot and identify trends of incidents/problems 
• Resolve tasks within the Service Level Agreements 
• Coordinate with IT teams on issues requiring escalation 
• Mobile device support 
• Assist with special projects as required 

What we’re looking for 

• Minimum of 5 years experience providing deskside support 
• Must be fluently bilingual in French and English as the role will have interactions with different stakeholder across Canada
• Previous IT experience in service desk or desktop support 
• Proficiency in using and managing Office 365 
• Hardware (desktop/laptop) troubleshooting: (Windows and Mac) 
• Quick error analysis and troubleshooting skill 
• Demonstrated experience enforcing standards, policies and procedures 
• Strong written and communication skills 
• Customer focused mentality

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have strong Business Analytics experience and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. You will contribute to the success of marketing initiatives by delivering robust reporting, advanced analytics, and data visualization that support a highly data-driven department.

You will be based out of Dentalcorp's Toronto Support Centre Monday to Thursday and Fridays are work from home. As a Senior Business Analyst, you thrive in a collaborative environment where delivering excellent service is your ultimate goal. You are a high-energy, data-driven, and results-oriented professional to play an integral role in driving organic growth for our network of 500+ dental practices. You will play a critical role in supporting the development and implementation of high-priority marketing initiatives. You will serve as a key analytical partner to the Marketing Leadership Team and Field Operations Team, providing data-driven insights and recommendations to build and enhance marketing strategies that drive growth and practice integration.

This role will focus on analyzing data to define marketing strategies for identified growth opportunities, determining the approach required for execution, and evaluating the effectiveness of resulting marketing plans. The ideal candidate will have a strong analytical orientation, excellent communication skills, and the ability to translate complex data into actionable insights. Collaboration will be essential, as this individual will work closely with cross-functional teams and stakeholders across the organization.

In this role, you will

• Establish and promote best practices for reporting strategies, data visualization, data interpretation, and data integrity.
• Create dashboards to analyze key drivers of growth and conversion, and proactively suggest ideas to improve conversion rates.
• Leverage advanced analytics by designing and conducting in-depth analyses to support data-driven decisions and drive organizational success.
• Identify opportunities to streamline workflows and optimize operational infrastructure to support rapid growth.
• Foster a high-performance culture by promoting accountability and ensuring focus on achieving key marketing and financial objectives and KPIs.
• Utilize a hypothesis-driven approach to set up and analyze A/B tests, providing actionable recommendations based on results.

What we're looking for

• Bachelor’s degree in business, Engineering, Math, Statistics, Economics, or a related field. An MBA or graduate degree is a plus, but equivalent experience will also be considered.
• 4+ years of relevant experience with a proven track record of using analytics to drive significant business impact.
• Demonstrated expertise in analyzing data from various sources (quantitative and qualitative), presenting insights clearly, and creating actionable recommendations.
• Advanced technical proficiency in SQL for data acquisition, segmentation, and aggregation from existing data sources.
• Extensive experience with data visualization tools such as Tableau or Qlik; Tableau certification is a strong plus.
• Strong ability to build relationships, be persuasive, and influence stakeholders within and across teams.
• Exceptional analytical skills paired with robust business acumen.
• Proven project management skills with the ability to handle multiple projects simultaneously while meeting objectives and deadlines.
• Comfortable in a fast-paced environment with the flexibility to adapt to shifting priorities.
• Experience with Google Ads is considered an asset.

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Paid Media and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

We are seeking an experienced Paid Media Manager with over 6 years of hands-on experience managing, optimizing, and scaling performance marketing campaigns across Google Ads, Microsoft Ads, and Meta Ads. The ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through paid media strategies.

This position will be 4 days a week in our Toronto office (181 Bay Street), Mondays to Thursdays and Fridays are work from home. Reporting to the Senior Paid Media Manager, this role requires a deep understanding of analytics, audience segmentation, automation, and performance optimization.
 

In this role, you will

• Plan, execute, and optimize paid media campaigns across Google Ads, Microsoft Ads, and Meta Ads to drive business growth.
• Develop, manage, and track performance marketing KPIs (ROAS, CPA, CTR, CVR, etc.) to measure success and drive continuous improvement.
• Conduct deep analysis of campaign performance and use data-driven insights to refine strategies.
• Implement A/B testing strategies on creatives, ad copy, and landing pages to improve conversion rates.
• Stay ahead of industry trends, platform updates, and emerging technologies to maintain a competitive edge.
• Develop and manage media buying budgets, ensuring efficient allocation of resources to maximize return on investment (ROI).
• Work closely with cross-functional teams, including practice marketing, creative, and data analytics teams to align marketing efforts.
• Automate repetitive processes using scripts, rules, and third-party tools to enhance efficiency.
• Provide weekly and monthly performance reports, presenting actionable insights and recommendations.
• Manage tracking implementations, troubleshoot conversion tracking issues, and ensure attribution accuracy across platforms.
• Optimize bidding strategies to drive efficiency.

What we're looking for
 

• 6+ years of experience in paid media, with a proven track record of managing high volume campaigns. Bonus point if you have worked on small budget accounts.
• Expert knowledge of Google Ads, Microsoft Ads, and Meta Ads (Google Search, Display, Advantage+, Performance Max, etc.).
• Strong understanding of conversion tracking, attribution models, and data analytics tools (Google Analytics, Google Tag Manager, Looker Studio, etc.).
• Hands-on experience with campaign automation, scripts, and API integrations is a strong plus.
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Experience with budget forecasting, media planning, and pacing analysis.
• Proficiency in Excel/Google Sheets or other data analysis tools is a plus.
• Excellent communication and presentation skills, with the ability to translate data into meaningful insights.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Bilingualism in French and English would be considered a strong asset.

Why Join Us?

• Opportunity to work in a fast-growing, data-driven environment with high-impact projects.
• Competitive salary and benefits.
• Work with a talented and results-oriented marketing team.
• Continuous learning and professional development opportunities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are an innovative Marketing subject matter expert who is excited to play a pivotal role in a fast-growing organization that supports excellence in healthcare. You love working in a collaborative Team environment, can adapt quickly to change but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their Teams.

This role is based out of our Toronto Support Centre (181 Bay Street) Mondays through Thursdays and Fridays are work from home. Reporting to the Senior Director, Practice Marketing, you will be leading the Marketing for an assigned portfolio of Dental Practices working closely with Operations and directly with our Practices to drive growth. You are the face of Marketing to our Practices.

In this role, you will

• Proactively manage a portfolio of Regional Dental Practices through the use of data and insights
• Be responsible for ongoing portfolio optimization/marketing funnel/deep dive and results presentations to our Operations teams and our network of Dental Practices
• You will put in place Competitive practice scorecards (Fee guide/pricing, reputation management, organic placement, paid placement, local presence management, etc.)
• Leverage patient insights, analytics, and marketing research to inform practice growth opportunities
• Perform monthly KPI reviews with Operations highlighting opportunities and action plans to drive growth
• Own the Marketing action plans for the bottom 10 Practices
• Provide Day-to-day account management of practice portfolios to drive growth
• Build and nurture Practice relationships
• Initiate and rollout Practice level rebrands as applicable
• Be responsible for Complimentary Marketing plan development
• Provide Yearly practice-level budgeting and playbook development
• Budget Control Report for your portfolio of practices
• Proactively contribute to a collaborative and supportive partnership within Marketing and other disciplines including Operations, Finance, Compliance, Real Estate, Talent

What we're looking for

• Minimum of 5-7 years progressive B2C marketing experience. Experience in healthcare services marketing an asset.
• Post-secondary education in Business/Marketing or a related field or equivalent experience
• Self-starter with exceptional project management abilities including managing budgets, vendors and deadlines. Must be able to work independently and with a larger team.
• Demonstrated strong business judgement and decision-making skills with the ability to identify, prioritize and articulate highest impact initiatives
• Strong business acumen, analytical abilities, interpersonal and communication skills.
• Relationship builder: natural ability to develop new and effective relationships with internal and external partners.
• Ability to leverage patient insights, analytics and marketing research to identify growth opportunities
• Strong team orientation and leadership through influence skills: understand and promote interdepartmental approach to problem solving; understand the value of bridging communications gaps.

About Dentalcorp

Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in SEO and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams.

Are you a bilingual (French & English), data-driven SEO professional ready to make a meaningful impact? We're looking for an SEO Manager to elevate organic performance across our national network of dental practice websites. In this role, you'll drive strategic SEO initiatives that improve rankings, traffic, and patient acquisition—helping more people access quality dental care.

We are seeking an experienced Bilingual SEO Manager in Toronto, Ontario. This position will be 4 days a week in our Toronto office (181 Bay Street), Mondays to Thursdays and Fridays are work from home. Reporting to the Director of SEO & Web Optimization, the ideal candidate is highly technical, data-driven, and has a strong track record of achieving business goals through SEO strategies.

In this role, you will be responsible for

SEO Strategy & Execution

• Lead SEO initiatives across our network of practice websites—owning delivery and results.
• Partner with content, web, paid media, and practice marketing teams to execute integrated strategies.
• Identify growth opportunities through analysis of website and local listing performance.

Performance Tracking & Optimization

• Monitor and report on organic KPIs using tools like GA4, GSC, and rank trackers.
• Connect SEO efforts to measurable business outcomes like lead generation.

Tools & Innovation

• Use platforms like SEMrush, Ahrefs, Screaming Frog, and others for auditing and optimization.
• Stay ahead of SEO trends, algorithm updates, and best practices to continuously improve results.

What we're looking for

• The ideal candidate will be fluently bilingual in French and English
• 5+ years of hands-on SEO experience, ideally managing large websites or multi-location businesses
• Proven ability to develop and execute SEO strategies that drive measurable growth
• Strong knowledge of on-page, technical, and local SEO
• Familiarity with HTML, CSS, JS, and web infrastructure
• Skilled in SEO tools (e.g., GA4, GSC, SEMrush, Ahrefs, Screaming Frog)
• Comfortable analyzing data, drawing insights, and presenting findings to diverse teams
• Self-starter with strong collaboration, problem-solving, and communication skills
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.

Nice to Have

• Experience with multi-language or multi-location SEO programs
• Background in healthcare or regulated industries

Why Join Us?

• Opportunity to work in a fast-growing, data-driven environment with high-impact projects.
• Competitive salary and benefits.
• Work with a talented and results-oriented marketing team.
• Continuous learning and professional development opportunities.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a proven self-motivated Senior Data Engineer at heart with leadership capabilities. You are looking for the opportunity to provide your ability to drive change within an exciting industry. You love working in a collaborative team environment but also enjoy your autonomy to conduct tasks and provide excellent service to our Support Centre team members. As an individual who is driven by excellence you are eager to contribute the success of one of Canada’s Best Managed companies.

In this role, you will be working 4 days in office Mondays to Thursdays out of Dentalcorp’s Toronto Support Centre and 1 day work from home on Fridays.  Reporting to the Senior Director of Data Engineering and Architecture, the Senior Data Engineer will apply their expertise and provide industry best practices to define optimized data engineering approaches. This is an exciting opportunity to apply your current skills, as well as learn innovative technologies.

In this role, you will

• Lead the design, development, and maintenance of scalable and robust reusable data pipelines.
• Architect and implement data migration, data warehousing solutions and ETL/ELT projects.
• Champion the transformation and consolidation of legacy ETL tools.
• Ensure data quality, integrity, and security across various data systems.
• Drive data-driven decision-making and innovation across high-impact projects.
• Collaborate with the QA team to develop test strategies and automated test scripts.
• Oversee all aspects of the data delivery life cycle from discovery, analysis, design, development, testing to release planning and implementation of data systems.
• Guide and collaborate data developers and engineers to adhere to CI/CD and DevOps best practices.
• Partner with the Data Quality Assurance Team to ensure the highest quality standards are applied to every process within data engineering.
• Translate requirements into detailed functional and technical designs.
• Provide consultation for evaluating data and software systems.
• Ability to manage multiple competing projects and prioritize them effectively.
• Lead and collaborate with vendors as needed.

What we’re looking for

• Bachelor's Degree in a field such as Engineering, Computer Science or equivalent
• Expert-level knowledge of SQL, Python, and Shell scripting.
• Expert-level knowledge of Snowflake and Microsoft SQL Server
• Experience with Node.js. and .Net
• Expert-level knowledge of ETL and API development.
• Extensive experience developing and automating CI/CD pipelines.
• Expert-level knowledge of DBT for designing, developing, and maintaining data pipelines.
• Expert-level knowledge in data modeling and data architecture.
• Experience with Agile Scrum, Kanban, Iterative Data Development and PACE methodologies

Nice To Have:

• Experience with AWS EC2, S3, ECS, Glue and Kinesis
• Experience with DevOps tools such as GIT, Docker, Jenkins, and Octopus.
• Knowledge of Terraform for designing and implementing infrastructure solutions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, knowledge and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne motivé et axé sur le service, enthousiaste à l'idée de travailler pour une entreprise en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous serez un expert en recrutement d'associés et vous cherchez à mettre votre expertise au service du changement dans un secteur stimulant. Vous aimez travailler en équipe et appréciez l'autonomie dont vous disposez pour accomplir vos tâches et offrir un excellent service à la clientèle. Motivé par l'excellence, vous êtes impatient de contribuer au succès de l'une des sociétés les mieux gérées au Canada.

Basé à domicile et relevant du Vice-président, Recrutement de dentistes, vous allez collaborer avec nos cliniques dentaires dans la province de Québec pour gérer leurs besoins en recrutement de dentistes associés. Le talent est la clé du succès de Dentalcorp, et l'équipe Talents est une ressource précieuse pour nos partenaires. Vous jouerez un rôle important et contribuerez aux décisions d'affaires cruciales.

Dans ce rôle, vous devrez

• Élaborer et mettre en œuvre une stratégie de recrutement complète pour attirer les meilleurs dentistes partout au Canada.
• Établir des relations solides avec les candidats grâce à une communication proactive et efficace.
• Mener des entrevues et évaluer les qualifications, l'expérience et l'adéquation des candidats à la culture d'entreprise.
• Gérer le processus d'embauche du début à la fin, y compris la rédaction des offres d'emploi, la présélection des CV, la planification des entrevues, la vérification des références et la négociation des offres d'emploi.
• Développer et maintenir un bassin de candidats qualifiés pour les besoins de recrutement futurs.
• Collaborer avec l'équipe des RH pour assurer un processus d'intégration fluide pour les nouveaux employés.
• Se tenir au courant des tendances du secteur, des meilleures pratiques, de la veille concurrentielle et des exigences réglementaires liées au recrutement en cabinet dentaire.
• Animer des événements et des séminaires pour élargir votre réseau de contacts et de candidats potentiels.
• Établir des partenariats avec des associations, des universités, des collèges et d'autres groupes du secteur.

Ce que nous recherchons

• Baccalauréat en RH, en administration des affaires ou dans un domaine connexe.
• Vous devez être parfaitement bilingue (français et anglais), car ce poste implique de travailler avec des équipes interfonctionnelles partout au Canada.
• Au moins 3 à 5 ans d'expérience en développement des affaires ou en recrutement.
• Une expérience en vente de produits dentaires est un atout.
• Expérience en organisation et en réalisation d'événements et de séminaires.
• Excellentes compétences interpersonnelles et de communication, et capacité à établir des relations avec les candidats et les collègues de tous les niveaux.
• Vous êtes motivé par les recherches stimulantes, le recrutement des meilleurs talents et la prestation d'un service hors pair.
• Vous êtes débrouillard et vous remettez en question le statu quo ; vous proposez des solutions novatrices aux besoins complexes en matière de talents.
• Vous êtes adaptable, résilient et capable de faire face à des exigences en constante évolution.
• Excellent sens de l'organisation et souci du détail, et capacité à gérer plusieurs priorités et échéances.
• Déplacements : 15 %

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez Dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are

You are a service-oriented, motivated professional who is excited to work for a fast-growing company that enables the best to be even better. You will be a subject matter expert in Associate Recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to clients. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

Based out of your home office and reporting to the Vice President, Dentist Recruitment, you will partner with your portfolio of dental practices in the province of Québec to manage their Associate recruitment needs. Talent is key to Dentalcorp’s success, and the Talent team is an invaluable resource to our Partners. You will hold an important seat at the table, contributing to critical business decisions.

In this role, you will

• Develop and implement a comprehensive recruitment strategy to attract top dental associates across Canada
• Build strong relationships with candidates through proactive outreach and effective communication
• Conduct interviews and evaluate candidates' qualifications, experience, and fit with the company culture
• Manage the hiring process from start to finish, including drafting job postings, screening resumes, scheduling interviews, conducting reference checks, and negotiating job offers
• Develop and maintain a pipeline of qualified candidates for future recruitment needs
• Collaborate with the HR team to ensure a seamless onboarding process for new hires
• Stay up-to-date with industry trends, best practices, competitive intelligence and regulatory requirements related to dental practice recruitment
• Facilitate events and seminars to expand your network of contacts and potential candidates
• Build partnerships with associations, university/colleges and other industry groups

What we're looking for

• Bachelor's degree in HR, business administration, or a related field
• Must be fluently Bilingual in French and English as this role will work with cross-functional teams across Canada
• At least 3 to 5 years experience in either Business development or Recruitment experience
• Dental sales experience is a plus
• Experience in organizing and executing events and seminars
• Strong interpersonal and communication skills, with the ability to build relationships with candidates and colleagues at all levels
• You are motivated by challenging searches, delivering top talent to the business, and providing unparalleled service
• You are resourceful and challenge the status quo; you come up with novel solutions to complex Talent needs
• You are adaptable, resilient and can deal with ever-changing requirements
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Travel 15%

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a curious, data-driven problem solver who thrives in fast-paced environments and brings a structured approach to tackling complex challenges. You are motivated by the opportunity to influence strategy and shape decisions that drive meaningful impact, taking pride in delivering high-quality analysis that supports smarter decision-making. You love working in a collaborative team environment, but also enjoy your autonomy to execute and provide exceptional partnership to our Support Centre and network team members. As an individual who is driven by excellence, you are excited to contribute to the success of one of Canada’s Best Managed companies.

This role is based out of Dentalcorp’s Toronto Support Centre (181 Bay St.) Mondays through Thursdays, and Fridays are work from home. As a Senior Analyst, you will play a key role in optimizing operations, driving performance, and unlocking growth across Canada’s largest network of dental practices.

Key Responsibilities

• Labour Management: Analyze labour trends across the network to identify optimization opportunities and to deliver labour budget targets. Partner with Field Operations to monitor key labour KPIs (e.g. labour cost as % of revenue, provider days, support staff ratios), identify variances, and drive continuous improvement through actionable reporting and recommendations.

• Enable Practice Growth: Leverage data and insights using advanced modelling to identify levers for revenue growth, such as optimizing provider schedules, improving chair utilization, or expanding hours of operation. Identify constraints within the business and create strategies to address operational bottlenecks, enhance practice-level performance, and unlock scalable growth opportunities across the network.

• Develop and Implement Operations Strategies: Support the design and rollout of initiatives that improve efficiency, standardization, and performance across the network. This may include building operational playbooks, supporting program rollouts, or analyzing results from pilots. Collaborate directly with senior leaders to shape and execute high-impact initiatives that drive strategic value.

• Field Team Coordination: Work closely with field teams and practices to execute optimization plans effectively across the network, ensuring seamless implementation and alignment with strategic objectives.

• Planning and Forecasting: Develop forecasting models to project revenue, labour demand, and operational performance at the practice, region, and national level. Enhance forecasts with targeted analyses of operational drivers such as practice days closed, provider absences, and vacation schedules, etc. Work closely with Finance and Operations to align forecasts with broader business plans, helping leadership understand the implications of various growth and cost scenarios. Support the annual budget cycle and ongoing reforecasting processes with timely and reliable data inputs.

• Provide Timely Insights on Performance: Develop and maintain reporting that monitors business performance across key metrics (e.g. revenue, labour productivity, scheduling compliance, provider utilization). Conduct root cause analysis to explain performance variances and support the business in identifying opportunities for intervention

• Cross-Functional Collaboration: Collaborate closely with Operations, Finance, IT, and HR teams to align operational and strategic objectives. Share insights and drive coordinated actions to ensure organizational success.

What we’re looking for

• Professional Experience: At least 2 to 3 years experience in roles within operations, strategy, or analytics ideally in fast-paced and dynamic environments with demonstrated success in supporting multiple, complex projects.
• Technical Proficiency: Strong experience with Microsoft Excel and is open to exploring other data analytics tools.
• Strategic Thinking: Able to see the bigger picture and connect operational data to organizational goals, with the ability to think critically and identify opportunities.
• Analytical Expertise: Exceptional analytical skills with a deep understanding of data analysis and ability to interpret complex data sets, uncover trends, and develop actionable insights that support business priorities. Highly organized and showing great attention to detail.
• Problem-Solving: Comfortable tackling ambiguous challenges with a structured and resourceful approach to deliver practical, data-backed solutions.
• Data Storytelling: Demonstrated ability to translate data into compelling narratives that influence action and make complex information accessible and engaging. Proven track record of using data to inform strategy and influence stakeholders.
• Communication Skills: Clear and confident communicator who can tailor messaging to both technical and non-technical audiences. Experience in crafting and delivering presentations that drive action and align with strategic goals.
• Initiative and Ownership: Proactively takes responsibility for deliverables, follows through on tasks, and brings forward new ideas to improve how things are done.
• Adaptability: Flexible and resilient when priorities shift, with the ability to learn quickly and pivot based on new information or evolving business needs.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Who you are

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You have experience in Recruitment and are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, but also enjoy your autonomy to accomplish tasks and provide excellent service to our Partners and their teams. As an individual who is driven by excellence, you are eager to contribute the success of one of Canada’s Best Managed companies.

The successful candidate will work a hybrid schedule of 4 days a week from their home office and 1 day a week in our Toronto office at 181 Bay Street. Reporting into the Practice Recruitment Manager and working with the Practice Recruitment team, you will collaborate with your portfolio of Dental Practices to manage their talent and staffing needs. Recruitment is key to Dentalcorp’s success, and the Recruitment team is an invaluable resource to our Partners.

In this role, you will

• Source, interview, and hire dental professionals across your regional portfolio of Dental Practices.
• Utilize various sourcing techniques including Boolean searches, networking events, social media, and direct sourcing to attract top talent.
• Collaborate with the Marketing team to develop and execute tailored recruitment campaigns.
• Pre-qualify, interview, assess, and evaluate candidates, guiding hiring decisions and extending job offers
• Manage job offer letters, background checks, and reference checks.
• Maintain talent metrics and analytics to drive continuous improvement.
• Build partnerships with dental associations, universities/colleges, and industry groups in collaboration with our Campus Manager.
• Act as a brand ambassador for Dentalcorp, promoting our employer brand and attracting top talent.
• Provide insights on new talent trends and offer fresh perspectives to the business.

What we're looking for

• 3+ years of recruitment experience, preferably with exposure to both corporate and agency environments.
• Experience in high-volume recruitment and a passion for delivering top talent in a fast-paced setting.
• Exceptional communication skills with the ability to effectively convey opportunities and engage candidates.
• Resourcefulness and a knack for challenging the status quo, offering creative solutions to complex talent needs.
• Adaptability and resilience in navigating evolving requirements and priorities.
• Strong organizational skills and a passion for leveraging data to inform decisions.

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
 

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Qui vous êtes

Vous êtes une personne axée sur le service et enthousiaste à l'idée de faire partie d'une organisation en pleine croissance qui permet aux meilleurs de s'améliorer encore davantage. Vous êtes un(e) spécialiste du soutien informatique bilingue, motivé et expérimenté, au sein d'un service des opérations informatiques dynamique. Nous recherchons l'opportunité de mettre votre expertise à profit pour impulser le changement dans un secteur stimulant. Vous aimez travailler en équipe et collaborer, résoudre des problèmes liés aux applications logicielles et offrir un excellent service.

Il s’agit d’un poste situé au bureau de Dentalcorp à Montréal. Relevant du chef du service d'assistance informatique et du soutien technique, vous fournirez un soutien aux postes de travail du personnel de notre centre de soutien ainsi que des cliniques dentaires.

Dans ce rôle, vous devez

• Coordonner le soutien avec les fournisseurs informatiques locaux
• Mettre en œuvre et soutenir les problèmes liés aux télécommunications VoIP
• Être responsable de la préparation, de la création d'images et du déploiement du matériel
• Enregistrer, suivre et faire remonter les incidents à l'aide du logiciel de gestion des tickets
• Configurer les comptes utilisateurs et gérer les données système pour toutes les applications
• Assister, dépanner et identifier les tendances des incidents/problèmes
• Résoudre les tâches dans le cadre des accords de niveau de service
• Coordonner avec les équipes informatiques les problèmes nécessitant une remontée
• Support des appareils mobiles
• Aider à la réalisation de projets spéciaux, au besoin

Ce que nous recherchons

• Au moins 5 ans d'expérience en soutien technique
• Parfaitement bilingue (français et anglais), car le poste aura des interactions avec différents intervenants partout au Canada
• Expérience en TI au centre de service ou en soutien informatique
• Maîtrise de l'utilisation et de la gestion d'Office 365
• Dépannage matériel (ordinateurs de bureau/portables) : Windows et Mac
• Analyse rapide des erreurs et compétences en dépannage
• Expérience avérée dans l'application des normes, des politiques et des procédures
• Excellentes compétences en rédaction et en communication
• Axé sur le client

À propos de dentalcorp

Dentalcorp est le réseau dentaire le plus grand et en plus forte croissance au Canada, engagé à faire progresser le bien-être général des Canadiens en offrant les meilleurs résultats cliniques et des expériences inoubliables. Dentalcorp acquiert des cliniques dentaires de premier plan, unissant son réseau dans un objectif commun : être le réseau de soins de santé le plus fiable au Canada. Tirant parti de sa technologie, de son savoir-faire et de son envergure à la pointe de l'industrie, Dentalcorp offre aux professionnels l'opportunité unique de conserver leur autonomie clinique tout en libérant leur potentiel de croissance future.

Les candidats doivent être légalement autorisés à travailler au Canada. Chez dentalcorp, nous reconnaissons que l'inclusivité et la diversité renforcent notre culture et nous rendent meilleurs. Nous nous engageons à faire en sorte que les talents que nous embauchons reflètent la diversité des communautés et des patients que nous servons. Afin d'assurer l'égalité des chances pour tous les candidats, nous encourageons fortement les candidats nécessitant un accommodement à en informer leur recruteur lors du processus de recrutement/sélection. Nous remercions tous les candidats d'avoir pris le temps de postuler, cependant, seules les personnes sélectionnées pour une entrevue seront contactées.

Who you are 

You are a service-oriented individual who is excited to be a part of a fast-growing organization that enables the best to be even better. You are a self-motivated and experienced Bilingual IT Support Specialist in a busy IT Operations department. We are looking for the opportunity to provide your expertise to drive change within an exciting industry. You love working in a collaborative team environment, problem-solving software applications, and providing excellent service.

This is a role located at Dentalcorp’s Montreal Office. Reporting to the Manager, IT Service Desk and Deskside Support you will provide workstation support to our support centre staff as well as dental clinics. 

In this role, you will 

• Coordinate support with vendors and local IT providers 
• Implement and support VoIP Telco issues  
• Be responsible for staging and imaging hardware as well as deploying hardware 
• Record, track and escalate incidents with ITSM ticketing software 
• Setup user accounts and maintain system data across all applications  
• Support, troubleshoot and identify trends of incidents/problems 
• Resolve tasks within the Service Level Agreements 
• Coordinate with IT teams on issues requiring escalation 
• Mobile device support 
• Assist with special projects as required 

What we’re looking for 

• Minimum of 5 years experience providing deskside support 
• Must be fluently bilingual in French and English as the role will have interactions with different stakeholder across Canada
• Previous IT experience in service desk or desktop support 
• Proficiency in using and managing Office 365 
• Hardware (desktop/laptop) troubleshooting: (Windows and Mac) 
• Quick error analysis and troubleshooting skill 
• Demonstrated experience enforcing standards, policies and procedures 
• Strong written and communication skills 
• Customer focused mentality

About Dentalcorp

Dentalcorp is Canada’s largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada’s most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.